How we handle your information

1. Information we collect

• Account information: your name, email, organization, and billing details.
• Usage information: log data, device/browser details, and how you interact with the platform.
• Customer data: information you or your organization upload into the platform (such as claims or treatment data).

2. How we use information

• To provide and improve our services (eligibility, insights, reporting).
• To communicate with you about product updates, support, and billing.
• To maintain security, prevent fraud, and comply with legal obligations.

3. Sharing

• We do not sell your personal information.
• We may share information with trusted service providers who help us operate (e.g., hosting, support, payment processors).
• We may disclose information if required by law or to protect the rights and safety of our company or users.

4. Data retention

We keep your data as long as needed to provide the service and as required by law. When your account ends, we delete or anonymize data according to our data processing practices.

5. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict your personal data. To exercise these rights, contact us at info@blackbookdata.io.

6. Security

We use administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we work continuously to reduce risks.

7. Changes

We may update this Privacy Policy. If we make material changes, we’ll notify you by email or in-app notice.

8. Contact

Questions about this policy? Reach out at info@blackbookdata.io.