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There's something wrong
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Impact Level of Problem
None: This does not impact Blackbook as it operates today.
Low : Minor bugs or issues that have minimal effect on usability or performance.
Moderate impact: This effects the functionality of the site but has workarounds or only effects some users. This impedes efficiency but doesn't halt operations.
High impact: The site is significantly impacted or many users are impacted, but has not caused a total failure.
Critical: Complete system outage. Blackbook is not working at all for our users.
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